If you are not satisfied with your online purchase, please follow our guidelines for returns:
* All returns require a Return Authorization (RA) number (see instructions below).
* All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
* The merchandise must be in its original condition and unworn.
* We do not refund shipping charges.
* We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
* We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
* Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
* Please email firstname.lastname@example.org to receive your authorization number.
Damaged/Incorrect Items :
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a USPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. Direct all inquiries to email@example.com
If you would like to exchange an item for another color or size, please contact us via email at firstname.lastname@example.org or phone 1.619.663.4112 to ensure that the new item is available and for a return authorization number. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note that it is an exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
How to Return Merchandise :
Return Authorization (RA) number issued by must accompany all returns. To obtain an RA number, request one online at email@example.com or feel free to call Customer Service at 1.619.663.4112. Please include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped, pre-paid and insured to: Mod Collections Attn: Internet Returns 366 North Hayworth Ave Suite #208 Los Angeles, CA 90048
Tips on sending the perfect return package:
• Send via USPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
• No COD (Cash/Check on Delivery) packages will be accepted.
• Note your RA number on the package for proper and timely handling and processing.
• Include a completed RA form with the merchandise. Otherwise processing will be delayed.
• Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 1.619.663.4112 or e-mail us at firstname.lastname@example.org
International Returns :
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.