Website Orders :
Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1pm PST Friday thru midnight PST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order. Please direct all questions to: email@example.com
We accept Visa, MasterCard, American Express and Discover. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales Tax :
Sales tax will be charged when applicable.
Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.
US Shipping :
All US orders are shipped via USPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.
US Shipping Rates:
APO/FPO & P.O. Boxes Not Available
If you would like to make a special request for expedited domestic shipping, please contact us at firstname.lastname@example.org.
International Shipping :
Unfortunately, we are not accepting international orders online. However you may email, fax or phone in your order. We recommend faxing or phoning in your credit card number; for security purposes, email is not advised. email@example.com or calling us at 1.619.663.4112. For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. USPS state that most shipments are delivered within 4-5 business days. However, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs. This may take from a couple of days to several weeks. International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Customs Duties and Other Fees :
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
* All returns require a Return Authorization (RA) number (see instructions below).
* All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
* The merchandise must be in its original condition and unworn.
* We do not refund shipping charges.
* We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
* We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
* Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Damaged/Incorrect Items :
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a USPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email at firstname.lastname@example.org or phone 1.619.663.4112 to ensure that the new item is available and for a return authorization number. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note that it is an exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
How to Return Merchandise :
Return Authorization (RA) number issued by must accompany all returns. To obtain an RA number, request one online at email@example.com or feel free to call Customer Service at 1.619.663.4112. Please include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped, pre-paid and insured to: Mod Collections Attn: Internet Returns 366 North Hayworth Ave Suite #208 Los Angeles, CA 90048
Tips on sending the perfect return package:
• Send via USPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
• No COD (Cash/Check on Delivery) packages will be accepted.
• Note your RA number on the package for proper and timely handling and processing.
• Include a completed RA form with the merchandise. Otherwise processing will be delayed.
• Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 1.619.663.4112 or e-mail us at firstname.lastname@example.org.
International Returns :
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
For wholesale inquiries please send an e-mail with your company name, name, address, phone number and tax ID at email@example.com
Contact Us :
If you have any questions or concerns, feel free to drop us a line.
MOD KHAM 366 N. Hayworth Ave Suite 208 Los Angeles, CA 90048
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